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Lockdown Enquiries

Are you open during lockdown?

Additionally, you can order our medium cake range through Net Florist. We are also available on the Mr D App (Durban, Johannesburg, Pretoria and Cape Town) for frozen whole cakes, 6 packs, a selected range of slices and
individual portions as well as our retail range.

Delivery Enquiries

How does your delivery work?

Simply click on SHOP NOW to see all our products, place your order and have it delivered straight to your doorstep on the next available date. Deliveries take place between 7am – 6pm, Monday to Friday (excluding public holidays). Standard delivery fee is R60.00

Can you deliver to place X?

Thank you for your query, please email online@chateaugateaux.co.za
for further assistance related to your query.

I need a cake delivered to X, I am from Y, are you able to accommodate me?

Yes, of course! It sounds like someone special is in for a sweet treat and we would love to make that happen!
Please visit our website on
SHOP NOW to place your order using the address of the recipient and we will have your order delivered straight to their door!

When will my cake be delivered?

Your cake can be ordered for next day delivery if your order is placed
before 12am the day before. Your cake will be delivered between 7am and 6pm. Kindly note that delivery times are not available as this depends on the volume of orders for that day and delivery routes. For any queries relating to your online order, please contact our Online Delivery Team, online@chateaugateaux.co.za who will be happy to assist!





I’ve placed my order, payment has gone through. Is my order confirmed?

Confirmation of your order is sent to the email address you provided on
the website. Please check your inbox for confirmation. If you are unable to
trace your receipt, please contact our Online Delivery Team, online@chateaugateaux.co.za who will be happy to assist!

Can I pick up a cake at your store?

Yes! You can pop into your closest Château Gâteaux store to purchase
your favourite cake. Our store product range includes our medium and large cakes, 6 packs as well as selected beverages, pastries, slices, individuals and hot puddings. Our offering may differ slightly from store to store but we know that a little sweet something goes a long way…

I cannot select the delivery date. It is grey.

We are sorry to say our orders are now at full capacity therefore, we
can no longer accommodate orders for that day. Please may we suggest that you select the next available date for delivery. Delivery takes place from Monday – Friday anytime between 7am and 6pm (excluding weekends and public holidays).

I see your cakes are on NetFlorist. Where do you deliver to?

Net Florist is delivering our medium cake range in Johannesburg, Pretoria, Durban and Cape Town. You can also click on SHOP NOW to order
our frozen retail items online and have them delivered straight to your door!

We are also available on the Mr D App (Durban, Johannesburg, Pretoria
and Cape Town) for frozen whole cakes available in medium and large, 6 packs, a selected range of slices and individual portions as well as our retail range.

I have tried ordering your cakes through the Mr D Food App, how can I get a cake?

The Mr D App is in the process of expanding their delivery areas. You can also visit our website chateaugateaux.co.za to order our frozen retail items online. Our delicious large and medium cakes, and frozen 6 packs are available on our website for you to order and have them delivered straight to your door! Alternatively, you can order our medium cake range through NetFlorist.

Dietary Requirement Enquiries

Do you offer eggless/gluten free cakes?

Our Research & Development Team are hard at work trying to come up
with solutions that will satisfy all our customers with dietary specific
requirements. In order for a product to be classified as egg or gluten-free it needs to be manufactured in a 100% egg or gluten-free production facility, so as to not have any cross-contamination of any kind.

For our business to be able
to achieve this, a lot has to be taken into consideration. However, we are
aware of the demand and hope to be able to offer you all something in future.

Do you offer vegan/vegetarian?

Please refer to product specific back to back label for nutritional information.

Do you offer low carb/banting cakes?

Kindly note that none of our cakes are banting friendly. Our Research
& Development Team are hard at work trying to come up with solutions that will satisfy all our customers with dietary specific requirements.

For our business to be able
to achieve this, a lot has to be taken into consideration. However, we are
aware of the demand and hope to be able to offer you all something in the
future.

Which of your whole cakes contain gelatine?

Choc chip cherry dome
Fudge Picasso
Black forest
Swiss Carrot
Chocolate Nostalgia
Cookies & Cream
Mousse au Chocolat
Peppermint Caramel Tart
4 Cheesecake Variety
4 Cake Variety
4 Chocolate Cake Variety
2 Cake Variety
Baked Chocolate Cheesecake
Passionate Lemon Cheesecake
Strawberry Cheesecake
Red Velvet Baked Cheesecake

Customised/Personalised Cakes

Do you offer customised cakes?

Kindly note that we do not make customised cakes or desserts, as all our products are manufactured in batches at our production facility, which means we are unable to meet individual customisation requests.

It is possible, however, to tier our Large and Medium cake or two Medium cakes. Please visit www.chateaugateaux.co.za/collections/all to view our product listing.

You can also check out our new and exciting sister brand, YourCake, they offer a world of delicious,
personalised photo-printed cake creations. You've got the dreams and they have the inspiration! Visit them in cake land now
at https://www.yourcake.co.za/ and start your magical journey.

Donation or Sponsorship Requests

Please may I request a sponsorship for…?

Please may we refer you to our Customer Care Team who will be able to further assist you! Their email address is customercare@chateaugateaux.co.za

Trading Hours

What are the trading hours for store X?

Please refer to the ‘Find Us’ tab on the site, where you will find each store’s contact number and email address that you can use to contact the store directly for trading hours.

Loyalty App

How the Loyalty App works

The loyalty app works as follows:

The loyalty app works as follows:

- Loyalty app points are separated into hot drink points and cake points
- Points are earned for every hot drink and every large or medium cake purchase made; provided you scan your earn code instore.
- Once your points reach a total of 10 for hot beverages, they are converted to a hot drink & cake slice reward. This reward allows you to enjoy any hot beverage as well as a cake slice/individual gateau or pastry of your choice based on which points you were collecting.
- Once your points reach a total of 10 for a large or a medium cake purchases, they are converted into either a large or medium cake reward. This reward allows you to enjoy any large or medium cake of your choice based on which points you were collecting.
- Should you have any issues with scanning your code on any occasion instore, please leave your details with the shop attendant and they will facilitate the process of having your points added manually.
- Currently, points can only be earned on hot drink purchases as well as large and medium cakes and no other items instore. We do hope to add more items in future when our app has increased functionality and capability.
- Points can be earned on online purchases of large and medium cakes; however, rewards cannot be redeemed online.








Steps to downloading our Loyalty App

1. Visit your preferred App Store. Google Play Store for Android /iTunes for iPhone /Huawei App Gallery
2. Type in Chateau Gateaux APP
3. Download and Install the app
4. Open app and click JOIN.
5. Enter your mobile number (must be same as old app)
6. Accept terms and conditions and click NEXT
7. Await OTP and enter it once received via sms
8. Create login password
9. Complete profile in full to get 5 free points for signing up
10. If you would like to contact us, click on the top left corner for menu, select “talk to us” and drop us a short message e.g. “Hi my name is X from ECR, you asked me to download your app so I can get a coffee and cake reward”

How do I find my Loyalty App ID?

1. Go to the Chateau Gateaux App
2. Click on the MORE from the menu at the bottom of the screen
3. At the bottom left of the menu
that opens up, your app ID should be there, e.g. acc: UGF4GUEP