Terms & Conditions – Château Gâteaux Loyalty App

These Terms and Conditions govern your use of the Château Gâteaux Loyalty App (“the App”), operated by Château Gâteaux (Pty) Ltd, Registration Number 1999/014744/07, with its registered address at 1 Imvubupark Close, Riverhorse Valley Business Estate, Effingham, Durban, KwaZulu-Natal, South Africa (“Château Gâteaux”, “we”, “us”, or “our”).

Château Gâteaux reserves the right, at its sole discretion, to amend, suspend, or terminate the Loyalty Programme and/or these Terms at any time, provided reasonable notice is given via the App or through other appropriate communication channels.

Any amendments will not affect cashback or vouchers that were validly earned prior to the effective date of the change, unless otherwise required by law.

By downloading, registering for, or using the App, you agree to be bound by these Terms.

1. Age Requirement

No person under the age of 18 may use the App without the consent and supervision of a legal guardian.

All content, trademarks, graphics, designs, text, icons, and data displayed on the App are the property of Château Gâteaux or are licensed to us. These may not be copied, reproduced, downloaded, or used without our prior written consent.

2. Registration Reward

• Migration voucher “welcome back” is limited to the first 3 months of the app launch
• Each qualifying user will receive a voucher valid for 3 (three) months.
• The voucher entitles the recipient to one free regular coffee (espresso, americano, cappuccino, or tea).
• The reward is redeemable at any Château Gâteaux store nationwide.

3. Your Profile

You are required to register a personal profile before using the App.

You warrant that all information provided during registration is true, accurate, and complete.

Providing false information and/or creating multiple profiles constitutes fraud and may result in immediate termination of your profile. In such cases, all accumulated rewards and loyalty cashback will be forfeited.

You are responsible for safeguarding your mobile device and ensuring that no unauthorised person accesses your App profile.

4. Transition from the Old Loyalty App to the New Loyalty App

4.1 Château Gâteaux has transitioned from its previous loyalty app provider to a new loyalty app provider to enhance your user experience and provide improved access to rewards and discounts.

4.2 The transition period will commence on 13^th  April 2026.

4.3 As part of this transition, all available cashback balances reflected on the old loyalty app will be migrated to the new loyalty app, provided that the customer registers on the new app using the same mobile number that was used to register on the old app.

4.4 Where a customer registers on the new loyalty app using a different mobile number, the cashback balance will not automatically migrate. In such instances, cashback may be manually loaded onto the new loyalty app profile, subject to verification and at the sole discretion of Château Gâteaux.

4.5 All earned and issued vouchers on the old loyalty app will remain valid until 31 March 2026. No vouchers will be re-issued, reloaded, or extended beyond this date.

5. Loyalty Rewards

With every qualifying purchase made using the App, you will earn loyalty cashback equal to 3% of your total spend.

• Loyalty cashback reflects once the transaction is complete.
• It is your responsibility to ensure that cashback has been allocated correctly. While we take reasonable steps to maintain accuracy, errors in pricing, reward allocation, or voucher displays may occur. Château Gâteaux reserves the right to correct any such errors.
• If cashback does not reflect, please notify us via the “Talk to Us” section in the App.
• Loyalty cashback expires after 3 (three) years.
• Loyalty cashback may be used as partial or full payment in-store or via the App.
• Loyalty cashback cannot be exchanged for cash It has no cash value outside of the App and does not constitute legal tender, property, or a banked monetary balance.

Château Gâteaux may, at its sole discretion, offer personalised rewards from time to time. Such rewards are not guaranteed.

6. Gift Vouchers

• Minimum gift voucher value: R50.00
• Maximum gift voucher value: R1000.00
• Gift vouchers are valid for 3 (three) years from date of purchase.
• Loyalty cashback is earned when purchasing gift vouchers, but not when redeeming them.
• Gift vouchers are non-refundable and cannot be exchanged for cash.

7. Promotional Offers

Unless otherwise stated, promotional offers:

• Cannot be used in conjunction with any other offer.
• Are subject to availability.
• May not be available at all Château Gâteaux stores nationwide.

8. Your Information & Privacy

When registering on the App, we collect certain personal information, including:

• Name and surname.
• Date of birth
• Mobile number

We collect only the information necessary to provide App services. We will not process or share your information for any other purpose without your consent.

By accepting these Terms, you consent to receiving SMS and/or email communications for:

• One-Time Pin (OTP) verification
• Customer support
• Marketing and promotional communications
• Any other lawful purpose

If location services are enabled, the App may use GPS technology to enable the “Find a Store” feature. Location data is not stored or shared.

We may use analytics trackers for anonymous usage data to improve the App. This data is not used for direct marketing.

We reserve the right to monitor App usage for operational purposes, including fraud prevention, risk assessment, investigations, customer support, and compliance with these Terms and applicable laws.

All personal data is stored securely on our servers or those of trusted service providers. While we implement appropriate security measures, no method of internet transmission is entirely secure, and we cannot guarantee absolute security. You have the right to access, correct, or request the deletion of your personal information, subject to applicable laws.

Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Our Information Officer can be contacted via the Château Gâteaux Customer Care Team at Customercare@chateaugateaux.co.za  or contact us via the “Talk to Us” section in the App.

9. Acceptable Use

When using the App, you agree not to:

• Submit false, misleading, or inauthentic reviews.
• Engage in illegal activity or violate any applicable laws.
• Impersonate any person or entity.
• Access another user’s profile without permission.
• Interfere with or disrupt App functionality, servers, or networks.
• Attempt to hack or access proprietary or confidential records.
• Collect or store personal information about other users.
• Use bots or automated systems to interact with the App.

10. General

The App may be temporarily unavailable due to maintenance, upgrades, emergency repairs, or circumstances beyond our reasonable control. Château Gâteaux shall not be liable for any loss or inconvenience arising from such interruptions. To the maximum extent permitted by law, Château Gâteaux shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the App or participation in the Loyalty Programme.

Our total liability for any claim arising from the use of the App shall not exceed the value of the loyalty cashback or voucher in dispute.

Nothing in these Terms excludes liability for gross negligence, fraud, or any liability that cannot be excluded under applicable law.

The App requires internet access, and we are not responsible for disruptions caused by connectivity issues. Château Gâteaux shall not be liable for any failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, power failures, civil unrest, system failures, or interruptions from third-party service providers.

Château Gâteaux reserves the right to suspend or terminate any profile where abuse, suspected fraud, misuse, or a breach of these Terms is identified.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of the Republic of South Africa.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

Nothing in these Terms limits any rights afforded under the Consumer Protection Act, 2009, or the Protection of Personal Information Act, 2013.