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Terms & Conditions

Terms and Conditions for the Birthday Gift Voucher Campaign, 2025

1. Introduction

1.1 These terms and conditions (“Terms and Conditions”) govern the R100 Birthday Gift Voucher, 2025 (“the Campaign”) which is organised and operated by Château Gâteaux (“Château Gâteaux”).

1.2 The Campaign commences on 01 January 2025 and endures until 31 December 2025 (“the Promotional Period”). The Birthday Gift Voucher Campaign will be permitted until 31 December 2025 (“the Closing Date”). However, the promoter reserves the right to amend the promotional period and/or product offering within the promotional period.

2. Acceptance

2.1 By participating in the Campaign, entrants accept and agree to be bound by these Terms and Conditions. A copy of the Terms and Conditions is available on the Château Gâteaux Facebook page and can be viewed at www.chateaugateaux.co.za.

2.2 Furthermore, by participating in the Campaign, entrants accept and agree that the parties are bound by the provisions of the Consumer Protection Act, 68 of 2008 (“CPA”) insofar as they apply to the Competition.

3. Terms and Conditions of Participation

This Campaign is limited to residents of the Republic of South Africa who are aged 18 years and older, and comply with the Terms and Conditions. The following individuals are excluded:

  • Directors, members, partners, agents, or employees of Château Gâteaux.
  • Château Gâteaux holding company or subsidiary (“Group”).
  • Advertising and promotions agencies of the Group.
  • Consultants to the Group.
  • Immediate family members of such persons.
  • Any other person who directly or indirectly controls or is controlled by the Group.

4. Participation Rules

4.1 To participate in the Campaign, Participants must:

  • Download and sign up for the Château Gâteaux Loyalty app on Google Play (Android) or App Store (iOS) and insert their birthday date.
  • Existing users must ensure their birthday is added under the “Profile” tab.
  • The R100 off any large cake voucher will be issued 2 weeks prior to the birthday and will be valid for a total of four weeks.
  • Participants will not earn loyalty points through this campaign.
  • Only one Birthday Voucher will be issued per App User.

4.2 Château Gâteaux reserves the right to deny participation if fraudulent activity is suspected.

4.3 Château Gâteaux may disqualify any participant who breaches the Terms and Conditions.

4.4 The discount voucher cannot be redeemed or exchanged for cash.

5. Liability Disclaimer

5.1 Château Gâteaux is not liable for incomplete, illegible, late, or lost entries due to technical errors.

5.2 Château Gâteaux is not responsible for any costs incurred by participants.

5.3 Participants waive any claims against Château Gâteaux regarding the Birthday Voucher.

5.4 In the event of liability that cannot be excluded by law, Château Gâteaux’s maximum liability shall not exceed the cost of one Château Gâteaux cake.

6. Voucher Redemption

Château Gâteaux does not take responsibility if a voucher cannot be redeemed due to circumstances beyond their control, including load shedding.

7. Personal Information and Publicity

  • Participants authorize Château Gâteaux to collect, store, and use their personal information for communication and statistical purposes.
  • Personal information will be stored securely for three years as per the CPA.
  • Château Gâteaux will not share participant data unless necessary for reward fulfillment.
  • Participants may be requested to take part in publicity but are not obligated to do so.

8. Marketing

By opting in for marketing, participants consent to receiving future promotions. They may opt out anytime by replying “STOP” or clicking an unsubscribe link.

9. General

  • For campaign-related queries, contact Château Gâteaux at customercare@chateaugateaux.co.za.
  • These Terms and Conditions are governed by South African law.
  • Château Gâteaux reserves the right to amend these Terms and Conditions at any time.

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